The Brand Factory | How We Work

How We Work

We understand that businesses have limited time and budgets, so we’ve created a new way of accessing high-level yet affordable marketing support, business advice, and creative services.

To achieve this we've developed standard pricing for strategic advice that, until now, has only been available through a process of pitching and quoting. Our system cuts this process out completely - giving you immediate access to the help you need to grow your business, at prices you can afford.

Step 1: First Contact

You browse our menu of branding and marketing services and complete a simple online registration form with your details and the services you are interested in. If you need help at any stage you can email, Skype or call us. Skype is free to use and enables video conferencing.

Step 2: Information Gathering

One of our consultants then contacts you to discuss your needs, and you complete a short questionnaire, giving us the information we need about you and your business, to allow us to complete the first stage of your project.

Step 3: Project Development

Your consultant discusses your project with you in more detail via Skype or phone, and then posts his/her work on a secure link on our site for you to review and provide your feedback. This communication continues until your project is complete.

Payment Process

Each of our services are charged in three installments.

Part 1

After selecting the service you require and agreeing to our terms and conditions, one of our consultants calls or Skypes you to discuss your needs. Once we are clear that this is the right service for you, you will be asked to pay a deposit of 25% of the total service cost to start the project off. You can pay via direct debit to our Australian bank account or by using PayPal.

Part 2

You then receive a questionnaire, which asks more detailed questions about your business, your market and your product or service. You post your responses on our secure website, and your consultant completes the first phase of your project. Once you have reviewed this and have made comments, you will be asked to pay the second instalment of 50% of the total service cost.

Part 3

The consultant then completes stage 2 of your project and you are sent this for review and comment. Your third and final instalment of 25% is then due, and the consultant completes the final stage of your project.