FAQs

What's so different about the Brand Factory?

We believe good business and marketing advice should be available to all clients – large and small. So we’ve made it easier and faster for clients to access a range of marketing and business expertise. 

Easier

We’ve created a menu of business and marketing packages, based on clients’ needs, and have individually priced them. So all you need to do is browse the menu and select the services you want.

Faster  

Instead of having to wait for a quote, all you need to do is select the service you want and get started. Our consultants operate over the phone, via Skype and online – so you don’t have to waste time travelling to a meeting venue or waiting for an agency to turn up – you just switch on your computer.

 

Why choose The Brand Factory over other marketing agencies?

Unlike other marketing agencies, we don't make you wait for a quote. Instead, we offer fixed prices on a range of carefully created strategic marketing and business services.

It also means you'll be paying less - because we do business with you using video conferencing and online discussions, so you're not paying extra for expensive offices or travel costs. In this way The Brand Factory can save you up to 50% compared to the cost of a traditional 'bricks and mortar' agency.

 

What are the benefits of working with the Brand Factory?

We’ll help you develop a stronger brand and clear business goals and values, so you can grow your business faster and more profitably.

You’ll be connected to a highly motivated, articulate and Australian-based marketer and/or business planner, who’ll develop a carefully structured recommendation to help grow your business and/or brand.

You’ll be accessing a unique system of business and brand development that’s been developed over the past 20 years, and has been used to grow a wide range of large, medium and small-sized businesses, across business-to-business and business-to-consumer markets.

You’ll find our pricing highly competitive when compared to the ‘traditional’ marketing agencies – although you’ll need to ask them for a quote first in order to do the comparison.

 

How do I know the advice I’ll get will really help me?

While there’s nothing certain in life (apart from death and taxes), we believe there’s a very good chance that the advice we’ll give you will make a difference to your business. Why? Because we’ve used these techniques over many years in scores of businesses, and we get great results – you can see what some of our customers have said

 

How do I know I’m getting what I paid for?

We've developed our marketing strategy and business skills using tried and tested techniques built over 20 years, working in large corporate and SME companies. We've helped build large and small brands in a range of Business-to-Consumer and Business-to-Business markets. We've helped companies of all sizes plan and organise their operations, so they are more productive and effective.

This means that you are dealing with a highly motivated, well trained, and articulate team who you can speak to directly and who use a branding and business development system proven to get results.

 

What information do I need to provide?

At the start of each new project, we’ll send you a questionnaire. Each project has a different set of questions, depending on the service you need, however what we’re after is a good overview of you, your business and how it works. We’ll back up this questionnaire with a conversation with you (via Skype or phone) to get a deeper understanding. Once we have this information, we can start your project.

 

How does the online consulting system work?

We ask a series of standard questions (via our briefing questionnaires) and then have a conversation with you to give us a more in-depth understanding of your business and needs (through conversations with you on Skype or on the phone). Then we post our structured recommendations on a secure part of our website for you to review and comment on. We take your feedback and further develop your project, to a point where we can complete the project for you.

 

Can’t we meet in person instead?

Yes, we’d be happy to.

We keep our costs low through ‘electronic face-to-face’ conferencing, which also cuts down on travel time for you and your consultant.

However, if you would prefer to meet in person, we charge an hourly/daily rate for consultation. If travel costs are involved, we will fly with the cheapest airline available – we won’t use your cash to score frequent flyer miles.

 

How do I find what I need?

You can browse our Services or contact us via email, phone or Skype and we’ll help you find what you’re looking for.

 

How do I start a project?

Once you have found the service(s) you are looking for, you click on Start New Project on the home page.  This will take you to a registration form, which after completion, will guide you through a step-by-step process to start your project.

 

Who will work on my project?

Your consultant is allocated to you based on their skills and experience relevant to your specific needs.

All of our consultants are committed to delivering excellent results and have been trained to follow the same systematic process of brand and business development. We believe that marketing and business development are transferable skills. Our team applies what they have learned across other industries to your business. They then combine this knowledge with a clear understanding of your business and industry – which they gather from your completed questionnaire and through interviewing you.

 

How do I contact the Brand Factory?

You can contact us by Skype (BrandFactoryMe), email or phone (+612 8005 5960).

 

How do I communicate with my consultant?

Once you have registered for a service you will be contacted by Skype or phone and asked to complete a questionnaire. You will then have another discussion via Skype or phone with your consultant who will complete the project on a secure website, which you will be given access to, so you can make comments and provide your feedback.

 

Do you offer advice in any other areas?

We will be developing more marketing and business-related services as we grow. Watch this space!

 

How and when do I pay?

Each of our services is charged in three installments.

After selecting the service you are interested in, one of our consultants calls or Skypes you to discuss your needs. Once we are clear that this is the right service for you, we’ll ask you to pay a deposit to start the project off. We accept all major credit cards or you can pay by direct debit to our Australian bank account.

You then receive a questionnaire, which asks more detailed questions about your business, your market and your product or service. You post your responses on our secure website, and your consultant completes the first phase of your project. Once you have reviewed this and have made comments, you will be asked to pay the second installment.

The consultant then completes stage 2 of your project and you are sent this for review and comment. Your third and final installment is then due, and the consultant makes final amendments to your project.

 
 
 

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